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OACP - Level 1

Elevate your office administration career to the next level with best-practice training and development options that cater to the evolving school or office environment. Level 1 of the Office Administration Certificate Program provides training in basic communication and customer service skills, computer applications, and information management. Learn about the OACP Registration Process.

Mandatory Courses

• Customer Service
  • Or, Managing Customer Service - Online
• Dealing with Difficult Behaviours
  • Or, Achieving Success with Difficult People - Online
• Effective Listening Skills
  • Or, Interpersonal Communication - Online
• Online Skills
• Records Management Theory
• Telephone Etiquette
• Time & Task Management
• Windows Basics & File Management
  • Or, Introduction to Windows 10 - Online
  • Or, Introduction to Windows 11 - Online

Earn a Digital Badge

This Professional Development course qualifies for a OACP - Level 1 Digital Badge.

Digital Badges are designed to help you effectively communicate your skills and accomplishments online. Each credential is certified by Chinook Learning Services and includes verified metadata describing the type of qualification and the process required to earn it. These badges can be utilized in email signatures, digital resumes, personal websites, and social media platforms. They serve as a valuable tool for enhancing opportunities in the workforce.

• Frequently Asked Questions About Digital Badges

General Information About OACP Levels

Each level is comprised of courses to support your career pathway as an office administrative professional at the Calgary Board of Education. An additional number of recommended courses have also been identified to supplement your understanding and knowledge and enhance your learning experience and success.

Students are able to register in and complete courses in any of the levels, assuming that prerequisites are met. However, a certificate of completion for a level will not be granted until a student has completed all required courses identified for that level and have been successfully awarded the previous level.