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OACP - Level 1

The first level of the CBE Office Administration Program will provide students with essential communication and customer service strategies, along with information management techniques and introductory computer application skills. Upon successfully completing all 8 courses, an office administrative professional is more prepared to work successfully as an entry level Receptionist or Office Assistant at the Calgary Board of Education. Learn about the OACP Registration Process.

Mandatory Courses - Minimum 61 hours

• Customer Service
  • Or, Managing Customer Service - Online
• Dealing with Difficult Behaviours
  • Or, Achieving Success with Difficult People - Online
• Effective Listening Skills
  • Interpersonal Communication - Online
• Online Skills
• Records Management Theory
• Telephone Etiquette
• Time & Task Management
• Windows Basics & File Management
  • Or, Introduction to Windows 10 - Online

General Information About OACP Levels

Each level is comprised of courses to support your career pathway as an office administrative professional at the Calgary Board of Education. An additional number of recommended courses have also been identified to supplement your understanding and knowledge and enhance your learning experience and success.

Students are able to register in and complete courses in any of the levels, assuming that prerequisites are met. However, a certificate of completion for a level will not be granted until a student has completed all required courses identified for that level and have been successfully awarded the previous level.