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Telephone Etiquette

Learn how to enhance your professional image and communication skills through effective telephone etiquette. Gain the necessary guidelines, knowledge, skills and strategies to ensure a positive impact on all callers. Learn about: effective greetings, voice technique, taking messages/voice mail, conference calls, handling difficult callers and much more. See Course Outline. Read Course Reviews.

Instructor: Heather Meadows - see Instructor Profile

This course is part of the following Certificate(s) and/or Course Series:

• OACP - Office Administration Certificate Program
• Office Skills Essentials I

Class ID

Days, Times & Dates

Location

Enrol 24/7/365

17996

Mon
6:00 PM - 9:00 PM
Apr 7, 2025

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary, AB T3E 1L2

17997

Fri
1:00 PM - 4:00 PM
May 30, 2025

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary, AB T3E 1L2

18673

Fri
1:00 PM - 4:00 PM
Oct 3, 2025

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary, AB T3E 1L2

18675

Mon
6:00 PM - 9:00 PM
Oct 27, 2025

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary, AB T3E 1L2