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Achieving Success with Difficult People

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Fee: $189 or $209 for courses starting after September 1, 2022.

Do you want to know how to interact with anyone, regardless of how difficult you perceive them to be? This course will give you the skills to effectively meet your needs while protecting the dignity and rights of others to form more cooperative relationships.

This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions. You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors. By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

This course is part of the following Certificate(s) and/or Course Series:

 

 

Class ID

Instructor-Led Start Dates

Location

Enrol 24/7/365

5081

July 13

6 Weeks Access / 24 Course Hours

Online

Register Now!

5568

August 17

6 Weeks Access / 24 Course Hours

Online

Register Now!

5874

September 14

6 Weeks Access / 24 Course Hours

Online

Register Now!

Class ID

Self-Paced

Location

Enrol 24/7/365

4630

No instructor, start anytime.

3 Months Access / 24 Course Hours

No extension of access permitted.

Online

Register Now!

Additional Online Professional Learning Course Information

Get answers to Frequently Asked Questions. Discounts do not apply to this Online Learning course.

Corporate Training

Chinook is the answer to your staff training needs. See Corporate Training.

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