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Achieving Success with Difficult People

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Fee: $229

This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? By answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions. You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors. By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.

This course is part of the following Certificate(s) and/or Course Series:

 

 

Class ID

Instructor-Moderated Start Dates

Location

Enrol 24/7/365

13890

June 12, 2024

6 Weeks Access / 24 Course Hour(s)

Asynchronous Online

Register Now!

14302

July 17, 2024

6 Weeks Access / 24 Course Hour(s)

Asynchronous Online

Register Now!

14831

Aug 14, 2024

6 Weeks Access / 24 Course Hour(s)

Asynchronous Online

Register Now!

Class ID

Self-Guided

Location

Enrol 24/7/365

9887

No instructor, start anytime.

3 Months Access / 24 Course Hour(s)

Access begins on day of registration.

Extensions not permitted.

Self-Guided Online

Register Now!

Additional Online Professional Learning Course Information

Get answers to Frequently Asked Questions. Discounts do not apply to this Online Learning course.

Note hardware and software requirements (if applicable) before selecting “Add To Cart”.

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