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Dealing with Difficult Behaviours

Do you encounter difficult behaviours at work? Colleagues, customers and students - we can all exhibit difficult behaviours at times. In this dynamic course, learn to identify and manage the difficult behaviours of others. Learn to recognize and deal with the many difficult personality types, while controlling your own emotions and fears when faced with difficult situations. Many opportunities are provided to reflect on the nature of difficult interactions, share experiences, and enhance skills for defining and defusing conflict. Includes KATO Profile Inventory. See Course Outline. Read Course Reviews.

Instructor: David Gross - see Instructor Profile

This course is part of the following Certificate(s) and/or Course Series:

• Conflict Management Essentials
• OACP - Office Administration Certificate Program

Class ID

Days, Times & Dates

Location

Enrol 24/7/365

18121

Fri
9:00 AM - 4:00 PM
May 23, 2025

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary, AB T3E 1L2

18644

Mon
9:00 AM - 4:00 PM
Nov 10, 2025

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary, AB T3E 1L2