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Dealing with Difficult Behaviours

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Fee: $209

Do you encounter difficult behaviours at work? Colleagues, customers and students - we can all exhibit difficult behaviours at times. In this dynamic course, learn to identify and manage the difficult behaviours of others. Learn to recognize and deal with the many difficult personality types, while controlling your own emotions and fears when faced with difficult situations. Many opportunities are provided to reflect on the nature of difficult interactions, share experiences, and enhance skills for defining and defusing conflict. Includes KATO Profile Inventory. See Course Outline. Read Course Reviews.

Instructor: David Gross - see Instructor Profile

This course is part of the following Certificate(s) and/or Course Series:

 

Class ID

Days, Times & Dates

Location

Enrol 24/7/365

5273

Fri
9:00 AM - 4:00 PM
Sep 23

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary AB T3E 1L2

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Corporate Training

Chinook is the answer to your staff training needs. See Corporate Training.

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