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Dealing with Difficult Behaviours

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6 Hours - $179

Do you encounter difficult behaviours at work? Colleagues, customers and students - we can all exhibit difficult behaviours at times. In this dynamic course, learn to identify and manage the difficult behaviours of others. Learn to recognize and deal with the many difficult personality types, while controlling your own emotions and fears when faced with difficult situations. Many opportunities are provided to reflect on the nature of difficult interactions, share experiences, and enhance skills for defining and defusing conflict. Includes KATO Profile Inventory. See Course Outline. Read Course Reviews.

Instructor: Darlene Readwin - see Instructor Profile

This course is part of the following Certificate(s) of Recognition and/or training bundle(s):

 

Course Code

Days, Times & Dates

Location

100312

Fri
9 a.m. - 4 p.m.
May 22

Lord Shaughnessy High School
2336 - 53 Avenue SW
Calgary AB T3E 1L2

OnlineChinook also offers Leadership & Management Courses Online and Business Courses Online.

 

Register | 403-777-7224

How to Register / Policy Information
Classes have limited space and may fill up if you delay. If your class is full, ask to be put on a waiting list. Waitlisted students will be notified of any vacancies. Classes will be added based on demand.

Discounts

Offers are available for face-to-face courses. Some exceptions apply. Discount offers cannot be combined.

  • CBE employees are eligible for a 30% discount on most Chinook Computer Training Courses and a 10% discount on most Professional Development courses. CBE staff must provide their employee number to receive a discount.
  • When you register in a Certificate of Recognition, you are entitled to a 10% discount when you register for 3 or more courses at one time within that certificate.
  • Register 4 employees together in a Professional Development course and the 5th registration is free!
  • Participants 65 years and older are eligible for a 10% discount.

Learn more about our Bring a Friend and $ave Courses.

Corporate Training

Chinook is the answer to your staff training needs. See Corporate Training.

Contact Continuing Education