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> leadership & management > interpersonal skills > professional development > continuing education > home
Managing Customer Service |
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Fee: $229
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs. |
This course is part of the following Certificate(s) and/or Course Series:
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Class ID |
Instructor-Moderated Start Dates |
Location |
Enrol 24/7/365 |
13461 |
Apr 17, 2024
6 Weeks Access / 24 Course Hours |
Asynchronous Online |
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13695 |
May 15, 2024
6 Weeks Access / 24 Course Hours |
Asynchronous Online |
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13922 |
June 12, 2024
6 Weeks Access / 24 Course Hours |
Asynchronous Online |
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14334 |
July 17, 2024
6 Weeks Access / 24 Course Hours |
Asynchronous Online |
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Class ID |
Self-Guided |
Location |
Enrol 24/7/365 |
9971 |
No instructor, start anytime.
3 Months Access / 24 Course Hours
Access begins on day of registration.
Extensions not permitted. |
Self-Guided Online |
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Additional Online Professional Learning Course Information |
Get answers to Frequently Asked Questions. Discounts do not apply to this Online Learning course.
Note hardware and software requirements (if applicable) before selecting “Add To Cart”.
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Corporate Training
Chinook is the answer to your staff training needs. See Corporate Training.
Contact Continuing Education
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