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Managing Customer Service

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Fee: $189 or $209 for courses starting after September 1, 2022.

Learn how to correctly anticipate and meet your customers' needs. This course will help you discover some effective methods to bring out your best and do the same for the other people you work with as you serve as an ambassador for your company. As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers. You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.

This course is part of the following Certificate(s) and/or Course Series:

 

Class ID

Instructor-Led Start Dates

Location

Enrol 24/7/365

5111

July 13

6 Weeks Access / 24 Course Hours

Online

Register Now!

5598

August 17

6 Weeks Access / 24 Course Hours

Online

Register Now!

5904

September 14

6 Weeks Access / 24 Course Hours

Online

Register Now!

Class ID

Self-Paced

Location

Enrol 24/7/365

4796

No instructor, start anytime.

3 Months Access / 24 Course Hours

No extension of access permitted.

Online

Register Now!

Additional Online Professional Learning Course Information

Get answers to Frequently Asked Questions. Discounts do not apply to this Online Learning course.

Corporate Training

Chinook is the answer to your staff training needs. See Corporate Training.

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