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Professional Phone Communication Skills

Enhance your professional image and workplace communication with expert telephone etiquette skills. This course teaches essential phone communication strategies to create positive impressions with every caller. Learn effective greetings, professional voice techniques, message-taking and voicemail management, conference call best practices, and strategies for handling difficult callers. Upon successful completion of this course, you will be able to:

• Master call management skills
• Use voice, tone, and techniques to impress callers
• Navigate difficult callers with professionalism and positivity.
• Engage in role-playing to practice real-life scenarios and responses.
• Develop a personalized script for future use.
• Complete a practical assessment.

This in-person, hands-on course is perfect for customer service, administrative, sales, and early career professionals, and equips you with the knowledge and skills to communicate confidently and professionally on every business call. See Course Outline. Read Course Reviews.

Instructor: Heather Meadows - see Instructor Profile

This course is part of the following Certificate(s) and/or Course Series:

• OACP - Office Administration Certificate Program
• Office Skills Essentials I

Class ID

Days, Times & Dates

Location

Enrol 24/7/365

20880

Mon
6:00 PM - 9:00 PM
Mar 30, 2026

Continuing Education
2336 - 53 Avenue SW
Calgary, AB T3E 1L2

22208

Fri
1:00 PM - 4:00 PM
May 22, 2026

Continuing Education
2336 - 53 Avenue SW
Calgary, AB T3E 1L2