Telephone Etiquette
1 Class - Fee: $79
Learn how to enhance your professional image and communication skills. Telephone etiquette and behaviour can set a positive or negative tone for the conversation that follows. This course provides the necessary guidelines, knowledge, skills and strategies to ensure a positive impact on all callers. Training in the following areas is covered: effective greetings, voice technique, taking messages/voice mail and conference calls, handling difficult callers, and much more. See course outline. This course is also part of the CBE Office Administration Certificate Program (OACP).
Instructor: Heather Meadows, Keystone Connections
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Telephone Etiquette |
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Course Code # |
Days,
Times and Dates |
Location |
55172 |
Wed
7:00 pm - 10:00 pm
Dec 3 |
Central Memorial Senior High
5111 - 21 Street SW
Calgary, Alberta |
57369 |
Sat
9:00 am - 12:00 pm
Feb 7 |
James Fowler Senior High
4004 - 4 Street NW
Calgary, Alberta |
57370 |
Wed
6:30 pm - 9:30 pm
Apr 15 |
Rosscarrock Campus
1406 - 40 Street SW
Calgary, Alberta |
Registration Information |
How to Register / Policy Information
Classes have limited room and may fill up if you delay. If your class is full, ask to be put on a waiting list. Waitlisted students will be notified of any vacancies. Classes will be added based on demand. Call 403-777-7224. |
Corporate Training |
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