Conflict Resolution for the Workplace
2 Classes - Fee: $199
Successful conflict resolvers are not born - they are trained. In this technological age, people often find it difficult to communicate face to face and there exists the very real possibility for miscommunication and conflict. Build your skills as an effective conflict resolver and mediator. Learn to recognize conflict patterns and what triggers and escalates conflict in others, master strategies that reduce conflict escalation, assert yourself confidently and give constructive feedback. These skills will help you work more productively and harmoniously with clients, colleagues and superiors. Good agreements help you reach and exceed your own objectives and they leave the other party feeling more satisfied. See course outline. This course is also part of the CBE Office Administration Certificate Program (OACP).
Instructor: Wilma Rubens.
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TBA
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Registration Information |
How to Register / Policy Information
Classes have limited room and may fill up if you delay. If your class is full, ask to be put on a waiting list. Waitlisted students will be notified of any vacancies. Classes will be added based on demand. Call (403) 777-7224. |
Corporate Training |
Chinook is the answer to your staff training needs. Learn more about Corporate Training. |
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