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CBE Office Administration Certificate Program (OACP)

Want to advance your career as an Office Administrative Professional? Get more done in a day? Make better decisions? Improve your work through better use of technology? Reduce stress? Whatever your goal, the Calgary Board of Education Office Administration Certificate Program can help you achieve it.

• Overview
• Course Objectives / Target Learners
• Recognition of the Certificate
• Frequently Asked Questions
• OACP Achievement Gallery
• OACP Testing Day (for computer training assessments)

Program Guidelines

• Registration Process
• CBE Employee Funding (for OACP)
• Course Challenge Process & Advance Credit Policy
• Grading Criteria
• Withdrawal & Refund Policy

Program Content

The CBE Office Administration Certificate Program is divided into five different and escalating levels of mandatory courses for a student to complete:

OACP Level 1 Maximum 48 Hours - overview Telephone Etiquette Dealing with Difficult People Customer Service Listening for Better Communication Time & Task Management Records Management & Retention Windows Internet Basics

OACP Level 2 Maximum 79 Hours - overview Writing Skills For Business Proofreading Perfected! Bookkeeping I - Basics Keyboarding - Level 1 Word - Level 1 (Express) or Word - Level 1 Outlook - Level 1

OACP Level 3 Maximum 72 Hours - overview Business English Grammar Teambuilding Managing Stress in the Workplace or Troubleshooting & MaintainingYour PC QuickBooks - Level 1 Word - Level 2 (Express) or Word - Level 2 Excel - Level 1 (Express) or Excel - Level 1 Publisher - Level 1 or PowerPoint - Level 1 (Express) or PowerPoint - Level 1

OACP Level 4 Maximum 75 Hours - overview Speaking With Confidence Meetings, Agendas & Minutes Leadership Skills for Managers QuickBooks - Level 2 Excel - Level 2 (Express) or Excel - Level 2 Word - Level 3 (Express)

OACP Level 5 Maximum 51 Hours - overview Negotiate for Win-Win Results Conflict Resolution for the Workplace Ethics Management Project Management - An Overview or Dreamweaver CS5

Recommended Options Course Hours Vary - overview Manage Your Workplace Emotions Personal Shorthand Supervisory Training Coaching Your Business Team Access - Level 1 Understanding Financial Statements Speaking With Confidence - Level 2

Contact Continuing Education

• E-mail: ChinookContEd@cbe.ab.ca
• Info Line: 403-777-7550
• Fax: 403-777-7568