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CBE Office Administration Certificate ProgramCBE Office Administration Certificate Program (OACP)

Want to advance your career as an Office Administrative Professional? Get more done in a day? Make better decisions? Improve your work through better use of technology? Reduce stress? Whatever your goal, the Calgary Board of Education Office Administration Certificate Program can help you achieve it.

Program Guidelines

Program Content

The CBE Office Administration Certificate Program is divided into five different and escalating levels of mandatory courses for a student to complete:

 

OACP Level 1

Maximum 48 Hours - overview

Telephone Etiquette
Dealing with Difficult People
Customer Service
Listening for Better Communication
Time & Task Management
Records Management & Retention
Windows
Internet Basics
OACP Level 2

Maximum 79 Hours - overview

Writing Skills For Business
Proofreading Perfected!
Bookkeeping I - Basics
Keyboarding - Level 1
Word - Level 1 (Express) or
Word - Level 1
Outlook - Level 1

 

Recognized by the CBE
OACP Level 3

Maximum 72 Hours - overview

Business English Grammar
Teambuilding
Managing Stress in the Workplace or
Troubleshooting & MaintainingYour PC
QuickBooks - Level 1
Word - Level 2 (Express) or Word - Level 2
Excel - Level 1 (Express) or Excel - Level 1
Publisher - Level 1 or
PowerPoint - Level 1 (Express) or
PowerPoint - Level 1
OACP Level 4

Maximum 75 Hours - overview

Speaking With Confidence
Meetings, Agendas & Minutes
Leadership Skills for Managers
QuickBooks - Level 2
Excel - Level 2 (Express) or Excel - Level 2
Word - Level 3 (Express)
OACP Level 5

Maximum 51 Hours - overview

Negotiate for Win-Win Results
Conflict Resolution for the Workplace
Ethics Management
Project Management - An Overview or
Dreamweaver CS5
Recommended Options

Course Hours Vary - overview

Manage Your Workplace Emotions
Personal Shorthand
Supervisory Training
Coaching Your Business Team
Access - Level 1
Understanding Financial Statements
Speaking With Confidence - Level 2

Contact Continuing Education

Calgary Board of Education
Last updated:       Web Administrator: jlzakrison@cbe.ab.ca