Conflict Management
Course Description
A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace.
Agenda
Unit 1: Understanding Conflict
- Definition of conflict
- The up side of conflict
- Describe performance expectations related to conflict.
Unit 2: Understanding the Conflict Management Model
- Using the model
- Dialog for a conflict conversation
- When to take action and address a conflict situation
Unit 3: Conflict Management Case Studies
- Review of real world cases
- Analyze and evaluate the cases
Unit 4: Strategies for success
- Creating a standard of performance
- Creating your own dialog
- Applying the model
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