Telephone Etiquette

Course Review #1

Heather was very effective in teaching us. It really reflects her extensive experience when it comes to telephone etiquette and customer service.

Course Review #2

The course on telephone etiquette is an eye opener. With a simple act of answering a call actually has a big impact on your relationship with the clients or customers. I am glad I took this course even if it was a snowy and cold night.

Course Review #3

Even though you have been using the telephone longer than you can remember, brush up on your skills with this telephone etiquette class. You will be surprised by how you can improve a skill you use every day.

Course Review #4

Instructor was fantastic and knows the content of the course and makes it a fun learning process.

Course Review #5

It was actually pretty fun, and I was very much pleased with the instructor we had.