It was wonderful. I will admit I kind of thought telephone etiquette was going to be a little silly BUT she really made it great. I learned a ton and the way she did it (recording your voice) was a good idea!
We did some great role playing, which really brought out the practical side of what was being taught. Get to do it first hand before trying it at work.
The telephone etiquette course I took was very valuable. It showed me that some of the things I have been saying (and doing) while on the phone were not the best and I look forward taking the information I learned and putting it to good use.
While the course was only 3 hours, I learned so much that I can work productively and use different ways of dealing with people. Thank you so much, Ms. Meadow, for all the help and informative tools that I am now using.
I thoroughly enjoyed this class as it was very informative and the course material was concise and clear. Heather Meadows is an excellent instructor. Her explanation and in-class activities has given me a better understanding of how to receive and make calls and above all how to deal with all sorts of callers.