Outlook - Level 2

Course Description

Outlook - Level 2 is an advanced, instructor-led Microsoft course designed for individuals who want to enhance their electronic communication skills to stay organized, save time, and work smarter. This course is ideal for learners who rely on Outlook to manage large volumes of emails, meetings, contacts, and tasks. This practical course covers:

• Customizing Outlook and setting up mail accounts,
• Adjusting global options, searching and filtering emails, managing spam and creating rules to automate tasks
• Managing calendars and contacts
• Tracking tasks, archiving data and sharing or delegating access

Through live instruction and hands-on practice, participants gain advanced Outlook skills that boost Microsoft Office proficiency and enhance career growth in a data-driven world.

Participant Outcomes

Upon successful completion of this course, you will be able to:

• Insert Objects & Adjust Settings: Add files or items to messages and customize global Outlook options.
• Organize & Search Messages: Keep your inbox tidy and find emails quickly.
• Protect Your Mailbox: Manage security and control mailbox size.
• Automate Tasks: Use rules and Quick Steps to handle emails faster.
• Work with Advanced Calendar Features: Customize your calendar for better scheduling.
• Manage Contacts: Import, forward, and share contact information.
• Assign Tasks & Manage Activities: Delegate work to others efficiently.
• Share & Delegate Access: Give others access to your Outlook items when needed.
• Archive & Back Up: Keep your emails and data safe using data files.

Course Content

Lesson 1: Customizing Outlook and Message Properties

• Insert Advanced Characters & Objects: Add files, images, or special characters to emails.
• Modify Message Properties: Adjust email settings for better control.
• Add Email Accounts: Set up multiple accounts in Outlook.
• Customize Outlook Options: Tailor Outlook to fit your work style.

Lesson 2: Organizing, Searching, and Managing Messages

• Group & Sort Messages: Arrange emails for easy viewing.
• Filter & Manage Messages: Focus on what’s important.
• Search Outlook Items: Find emails, contacts, or calendar items quickly.

Lesson 3: Managing Your Mailbox

• Manage Junk Email: Control spam and unwanted messages.
• Manage Mailbox Size: Keep your mailbox organized and efficient.

Lesson 4: Automating Message Management

• Use Automatic Replies: Send responses while away.
• Create Rules: Automatically organize incoming emails.
• Use Quick Steps: Save time on repetitive tasks.

Lesson 5: Working with Calendar Settings

• Set Advanced Calendar Options: Customize your scheduling tools.
• Create & Manage Additional Calendars: Keep personal and work schedules separate.
• Manage Meeting Responses: Track who’s attending your meetings.

Lesson 6: Managing Contacts

• Import & Export Contacts: Move contacts between accounts easily.
• Use Electronic Business Cards: Share contact info professionally.
• Forward Contacts: Send contact details to others quickly.

Lesson 7: Managing Activities with Tasks

• Assign & Track Tasks: Delegate work and monitor progress.

Lesson 8: Sharing Outlook Items

• Delegate Access: Let others manage your folders when needed.
• Share Your Calendar: Keep teams on the same schedule.
• Share Your Contacts: Make collaboration easier.

Lesson 9: Managing Outlook Data Files

• Archive Emails: Keep your mailbox organized and manage storage.
• Work with Data Files: Back up and store Outlook items safely.