Chinook Learning Services - Calgary, Alberta, Canada

Leadership Skills for Managers

Course Description

Promoted from supervisor to manager? Want to learn the keys to getting people to perform better for you? Discover the difference between leading people and managing things, and how to acquire and accentuate the characteristics that make people want to follow you. Learn to communicate expectations, accountability and personal responsibility in a positive, friendly manner. Motivate your staff and handle difficult situations by developing relationships and trust with your team. In this interactive class, build on the materials covered in Supervisory Training, focusing on your concerns.

Participant Outcomes

Upon successful completion of this course, you will be able to:

  • Understand how to demonstrate leadership qualities
  • Analyze your team to maximize performance
  • Communicate more fully and appropriately to situations
  • Create effective work plans with decisions and strategies primed for results
  • Give direction and instructions to gain the best results from team members
  • Understand delegation and apply it so that the best skills of team members are maximized
  • Respond rather than react to conflict and anger situations using assertive behaviour
  • Understand the core of motivation and how to create an atmosphere of motivational productivity

Course Content

Session 1

  1. Leadership vs. Management
    • There is a difference
    • Qualities of Leadership
  2. Leadership Skills
    • Roles of Leaders
    • Qualities of a Leader
    • Relationships and Trust
    • Leadership Assessment
  3. Coaching Skills
    • Coaching vs. Counselling vs. Mentoring
    • Performance Continuum
    • Analyze Your Team
  4. Setting Goals & Objectives
    • The big picture
    • SMART goals
    • How to go about it
  5. Communication
    • The Fourth R
    • Overlapping Frames of Reference
    • Communicate without Words
    • Communicate with Words
    • Orders and Instructions
    • SOFTEN your communication

Session 2

  1. Decision Making
    • Define the Problem
    • Steps to Solve It
    • Triple Constraints
  2. Developing Strategy:
    • Understand the Problem
    • Team Involvement
    • Action Steps
  3. Providing Direction:
    • Clean Communication
    • Dealing with Staff Personalities
    • Awareness of Problem Areas
    • Giving Feedback
  4. Empowerment:
    • Authority
    • Basic Work Plans
  5. Delegation:
    • Barriers and Benefits
    • Basic Reasons for not Delegating
    • What Can You Delegate?
    • How to Delegate
    • The Delegation Model
  6. Anger and Conflict:
    • Defining Anger
    • Why we resist conflict
    • Assertive Behaviour
    • Attitudes and Behaviour
    • Common Ground
  7. The Goal of Excellence:
    • Reality of Leadership Choice
    • Productivity
    • Motivation
    • Expectations
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