Chinook Learning Services - Calgary, Alberta, Canada

Implementing Change: A Leader’s Roadmap

Course Description

Change is one of the most common occurrences in today’s workplaces, with changes happening at an almost unprecedented rate. Focused on technology implementations or upgrades, process improvements and a host of other outcomes, organizations have nearly perfected the project implementation side of change but still struggle with the human element. This course seeks to close that gap and provides the skills and tools needed to create support for workplace changes.

Participant Outcomes

Upon successful completion of this course, you will be able to:

  • Define the different types of change
  • Describe individual and organizational reactions to change
  • Discuss common change models and stages of change
  • Apply techniques to build personal resiliency during change
  • Define the components of successful change
  • Determine techniques for minimizing the negative effects of change and engaging others in change efforts
  • Apply tools and strategies to plan, implement and reinforce your next change effort
  • Identify sources of resistance and methods to overcome it
  • Reinforce new behaviours and processes

Course Content

  • Types of change: incremental versus radical
  • Change models: Lewin, Kübler-Ross, Bridges
  • Components of successful change initiatives
  • Building resiliency during change
  • Elements required to plan and implement change successfully
    • Change management versus project management
    • Evaluating ideas for change
    • Components of change plans
  • Techniques to identify and minimize resistance to change
  • Methods used to reinforce the new state
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