Build Workplace Trust & Strong Team Connections

Course Description

Trust is the foundation of every great team. In this course, you’ll learn how to communicate openly, handle conflict with confidence, and build solid relationships that help everyone succeed. Walk away with practical skills you can use immediately to create a healthier, more productive work environment.

Participant Outcomes

Upon successful completion of this course, you will be able to:

• Understand the importance of trust in the workplace
• Explore trust - what it is, and how it manifests
• Analyze various models of trust and learn how to assess levels of trust
• Develop strategies to build or rebuild trust at work
• Determine the connection between trust and feedback
• Examine and practice a methodology for providing feedback – feedforward
• Gain insight, discover and apply skills for successfully giving and receiving feedback

Course Content

Module 1

• Define Trust
• Explore Trust and why it is important in the Workplace
• Share Models of Trust Develop Strategies for Building Trust

Module 2

• Examine the relationship between Trust & Feedback

• Understand our brains in feedback

• Evaluate and reflect on how feedback impacts you

• Explore a Feed Forward Concept

• Asking for Feedback - what we need to keep in mind

Module 3

• Explore Challenges of Feedback Conversations

• Share Skills/Tools to meet Feedback Conversation Challenges

• Reducing Defensiveness

• Direct Communication

• Experiment with Skills for effective Feedback