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ITIL v5 Foundations

Fee: $2,379 (Vouchers Included)

• Payment & Financing Options Available!

Prepare for the ITIL Foundation (v5) certification while building a practical foundation in modern digital product and service management. This course introduces the ITIL concepts, guiding principles, four dimensions, Value System, product and service lifecycle, value streams, management practices, and continual improvement used to create and co-create value across today's fast-moving, AI-enabled environments.

• 20 Course Hours
• 3 Months Access
• Open Enrollment
• Self-Paced
• Course Code #GES3150

Overview

As organizations continue adopting cloud computing, AI-enabled operations, cybersecurity practices, and hybrid ways of working, mature IT service management is increasingly important for coordinating services, managing change, and maintaining reliable digital experiences. Large enterprises are especially likely to implement ITIL-based processes because they need standardized, consistent service delivery across large and complex user environments. ITIL Foundation (v5) is the entry point into ITIL and introduces the core concepts and practices used to manage digital products and services across their full lifecycle.

Designed for professionals at any career stage, this ITIL Foundation certification course explains how organizations create and co-create value while adapting to complex, fast-changing, AI-enabled environments. You will explore the ITIL Value System, guiding principles, four dimensions of product and service management, product and service lifecycle, value streams, management practices, and continual improvement. This ITIL training program connects these elements to practical decision-making and collaboration across service providers, consumers, and stakeholders, with attention to outcomes, costs, risks, experience, and sustainability.

You will also learn how value streams can be mapped and managed to improve flow and visibility, and how ITIL guidance can support collaboration, decision-making, and continual improvement across digital product, service, operations, project, and transformation teams. By the end of the course, you will have a common language and practical framework for improving flow, visibility, collaboration, and value across teams while preparing for the PeopleCert ITIL Foundation (v5) certification exam.

Support for Online Advanced Career Training (ACT)

• Call: 1-855-277-2140