7 Hours - $229
In today’s world, professionals are required to partner with both external and internal customers, consulting with them to achieve a successful outcome for all stakeholders. This highly interactive course assists the technical specialist in transitioning into the role of an effective business collaborator. Managing the customer relationship well is key to the success of each project. When clients feel you are including them, genuinely listening to them and valuing their input, they share information freely, allowing you to understand their needs more fully. A solid client-consultant partnership results in faster, more effective outcomes and fewer objections to proposed changes. With a focus on refining communication skills essential for business partnering, this course allows participants to practise in a supportive environment and to plan for future customer interactions. See Course Outline.
Instructor: Val Carter - see Instructor Profile
Register | 403-777-7224
How to Register / Policy Information
Offers are available for face-to-face courses. Some exceptions apply. Discount offers cannot be combined.
Learn more about our Bring a Friend and $ave Courses.
Chinook is the answer to your staff training needs. See Corporate Training.
Contact Continuing Education