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Customer Service

1 or 2 Classes - Fee: $149

With the proper tools, your front line staff could turn your business around and increase sales. Explore the eight pillars of customer service excellence, how to deal with disasters and angry customers, and how to use surveys and feedback responses. Develop customer service guidelines and effectively manage the customer service process. Learn how to better serve your customers now. See course outline. This course is also part of the CBE Office Administration Certificate Program (OACP).

Instructor: Drew Price. See Instructor Profile. Read what students are saying about this course.

 

Customer Service
 

Course Code #

Days, Times and Dates

Location

71299

2 Classes

Tue & Thurs
6:00 pm - 9:00 pm
Mar 20 & 22

Erlton Campus
24 - 28th Avenue SW
Calgary, Alberta

71300

1 Class

Tue
9:00 am - 4:00 pm
May 15

Erlton Campus
24 - 28th Avenue SW
Calgary, Alberta

Registration Information

How to Register / Policy Information

Classes have limited room and may fill up if you delay. If your class is full, ask to be put on a waiting list. Waitlisted students will be notified of any vacancies. Classes will be added based on demand.
Call 403-777-7224.

Corporate Training

Chinook is the answer to your staff training needs. Learn more about Corporate Training.

Contact Continuing Education

E-mail a friend about this quality Chinook course:

Calgary Board of Education
Last updated:       Web Administrator: jlzakrison@cbe.ab.ca