Customer Service
1 or 2 Classes - Fee: $149
With the proper tools, your front line staff could turn your business around and increase sales. Explore the eight pillars of customer service excellence, how to deal with disasters and angry customers, and how to use surveys and feedback responses. Develop customer service guidelines and effectively manage the customer service process. Learn how to better serve your customers now. See course outline. This course is also part of the CBE Office Administration Certificate Program (OACP).
Instructor: Drew Price. See Instructor Profile. Read what students are saying about this course.
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Customer Service |
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Course Code # |
Days,
Times and Dates |
Location |
71299
2 Classes |
Tue & Thurs
6:00 pm - 9:00 pm
Mar 20 & 22 |
Erlton Campus
24 - 28th Avenue SW
Calgary, Alberta |
71300
1 Class |
Tue
9:00 am - 4:00 pm
May 15 |
Erlton Campus
24 - 28th Avenue SW
Calgary, Alberta |
Registration Information |
How to Register / Policy Information
Classes have limited room and may fill up if you delay. If your class is full, ask to be put on a waiting list. Waitlisted students will be notified of any vacancies. Classes will be added based on demand.
Call 403-777-7224. |
Corporate Training |
Chinook is the answer to your staff training needs. Learn more about Corporate Training. |
Contact Continuing Education |
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